Developing a patient and public engagement strategy

Monmouth undertook a major review of how NHS Digital (the then HSCIC) involves patients in its work. Using our ‘Maturity Model’ we benchmarked how NHS Digital ‘performed on PPE’ in comparison with other arms-length bodies. The recommendations set out how PPE might be better embedded in NHS Digital operational procedures and how to ensure that patients continue to be actively involved.

“The approach taken was intelligent and novel, the time scale was short but the Monmouth team responded well. Remained targeted and focused on the ‘exam question’, good report and excellent presentation to EMT. Right balance of support and challenge.”

Mark Davies, Medical Director, NHS Digital

Other case studies:

Latest content:


NHS services under pressure – What legacy will Covid-19 leave?

Back in August we looked at the impact of the pandemic on NHS cancer services. The concern then was that patients were not being seen or treated quickly enough or in some cases, given the drop-off in activity, not being diagnosed in the first place. Given the false dawn lull in Covid cases back in the summer, now all too clearly the calm before the storm, what is the situation now?

Read More »

Tracking the Pandemic and its impact